Shipping destinations
We currently accept orders for delivery to the United States. Standard shipping is included in the USD $29 product price.
Processing and delivery estimates
Estimated delivery is about 7–11 calendar days from checkout, including supplier handling and carrier transit. This is an estimate, not a guaranteed delivery date. Actual timing may vary due to supplier processing, carrier delays, customs, weather, or other events outside the store’s control. The fulfillment partner ships orders directly from China. Available tracking information will be emailed when the fulfillment partner provides it. If your order appears delayed or you need help, contact tomjhzhang@gmail.com with your order email and reference so Tom can check with the fulfillment partner.
Cancellation requests
If you want to cancel, email Tom as soon as possible and before the carrier accepts the parcel. Tom will check whether the fulfillment partner can stop the order and will confirm the available cancellation and refund options. Once the carrier has accepted the parcel, contact Tom for help with the issue or return options that apply to your purchase. Any rights you have under applicable consumer law continue to apply.
Returns and product issues
If your item is damaged, incorrect, faulty, or has not arrived as expected, email tomjhzhang@gmail.com with your order reference and a short description. Photos can help assess damage or an incorrect item. Please wait for return instructions and an address before mailing anything; the fulfillment partner's warehouse is not automatically the return address. Tom will work with you to resolve the issue and provide any remedy required by applicable consumer law.
Refunds
When a refund is approved or required, it is submitted through Stripe to the original payment method. Stripe and the card issuer may take additional time to show the credit. If Tom learns that the order cannot be shipped within the stated schedule, he will contact you with an updated estimate and explain the available options, including cancellation and refund where required. For US internet orders, federal rules require sellers who cannot meet a promised shipping time to give buyers a delay-consent or cancellation-and-refund option. See the FTC rule summary.
Contact
Email tomjhzhang@gmail.com. Include the email used at checkout and your order reference. Do not send payment card details.